GENERAL Does it cost any money to register on OLABET? No. It’s completely free of charge. How to register on OLABET? Visit the OLABET website and click on “Register Now” in the top right-hand corner, fill in the registration form and submit it by clicking on “Save”. N.B: Your personal details need to be correct. Can I change my username? Unfortunately no; the username that you have chosen during the registration process cannot be changed once you have created your OLABET account. Forgotten Login Details? To retrieve your password, please click on “Forgotten Password” on the home page, next to the login area. If you have forgotten your username, please contact our Customer Services via mail: info@mbgonline.co.mz How to Change Password? Login into your account, go to “Account Detail” section, click on the “Change Password” and follow the steps. Incorrect personal details/email how can I update them? In the case of inaccuracies, please contact our Customer Services to rectify any errors. Can I open more than one account in OLABET? No. Multiple accounts are not allowed. What is the minimum age for betting on OLABET? It is strictly forbidden for persons under the age of 18 to open an account in OLABET and use our services. How to check the OLABET provisions? At the bottom of the website, you will find our provisions PAYMENTS How to Deposit? 1. Login on the OLABET website and click on deposit at the top right corner of your page. 2. Insert the Amount. 3. Click on deposit for any of the payment platform you would want to use to make deposit. 4. Activate Bonus. 5. Proceed to payment. What are the minimum and maximum deposit amount? The minimum amount of Deposit 10-1000 Are there any fees when depositing? No, there is no fee when depositing with OLABET. Where can I view information about my previous transactions? Your account statement records the transactions you have made previously such as your deposits or withdrawals and your account balances. How to Withdraw? 1. To withdraw, you must ensure that your account details are correctly inputted at the payment accounts under the user ID section 2. Then click on withdrawals 3. input the amount and select the payment amount. 4. Finally, click on withdraw and then proceed with the Payment. Withdrawal via Bank Transfer charges is always with us and FREE for our players. Are there any fees when withdrawing? No, there aren’t any fees. It’s for FREE. How to check the status of my withdrawal request? You can check the status of your withdrawal request clicking on the withdrawal transaction from your “Account Statement”. SPORT How to place a bet in Sport? To place a bet simply choose a sport type from the menu located on the left of the homepage, select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet in the coupon in the right-hand menu, then confirm your bet. You can place different kinds of bets: singles, multiples, and system (combined) bets. Multiple bets may be placed by combining different sports. What are the minimum and maximum stake for a bet in Sport? The minimum stake is MTN 20 per bet. There is no strictly defined maximum stake. What is the maximum Payout? The maximum payout depends on the jackpot. Where can I see my bets in Sport? Go to “My Account” section and click on “Bet List”. You will find a list of all bets you have placed;you can filter them by time and by status. Can I cancel a bet? No. A confirmed bet cannot be cancelled for any reason. What is a “Void Bet”? “Void Bet” means the bet is nil or invalid. This occurs when an event is postponed, or when it has started but not finished within the period specified in our policy. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out. What is Handicap? When betting with a traditional handicap, points or goals are subtracted from the favorite team. If you bet on the stronger team, it will need to perform better than the handicap for you to win your bet (the handicap will be preceded by the sign “-“). The handicap will, in fact, be subtracted from its final score. Please note that the betting options are 1, X and 2 and that the standard 90 minutes play time has to be completed. Example: Everton – Liverpool (-1), with Liverpool as favorite team, handicap “-1”. The betting options are 1=you bet on Everton; x=you bet on a draw; 2=you bet on Liverpool. 1: wins if the match is a draw or Everton wins (ex. Everton – Liverpool: 1-0 or 1-1) X: wins if Everton loses with a score difference of 1 goal (ex. Everton – Liverpool: 0-1 or 1-2) 2: wins if Liverpool wins with a score difference of at least 2 goals (ex. Everton – Liverpool: 0-2, or 1-3) The game has finished, but my bet is still not updated? After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets. How many events can I add to my bet slip? The maximum number of events you can add to your bet slip is 40. How to make a system bet/combined bet? Let’s choose 4 events and try to combine them. For easy understanding will name the events with letters: Arsenal – Chelsea = A Everton – Liverpool = B Fulham – West Ham = C Man Utd – Tottenham = D If you fully combine the events, the possible combinations will be: Singles= 4 A, B, C, D Doubles= 6 AB, AC, AD, BC, BD, CD Trebles= 4 ABC, ABD, BCD, ACD 4-Folds= 1 ABCD For example, if event A is losing, all combinations that content that event will be losing: AB- losing AC- losing AD- losing BC- winning BD- winning CD- winning ABC- losing ABD- losing ACD- losing BCD- winning ABCD- losing And all combinations that don’t contain the losing event, will be winning. You can decide to make part combinations, for example, to bet only on doubles, or only on trebles, etc or to make full combination as above. Our system calculates automatically the number of the combinations, so you need just to select the events, click on COMBINED, to tick the desired combination and to insert the stake. How long does it take for my bet to be settled? Be assured that MBG JOGOS strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results. Where can I find statistics about an event? For your assistance, MBG JOGOS provides statistical information on events as a reference during betting. Just click on “Statistics” from the home page, to take advantage of this service. Where I can find the results of an event that has ended? For your assistance, MBG JOGOS provides information about the results of events, Just click on “Results” from the home page, to take advantage of this service. What is Live Betting? Live Betting is an exciting form of wagering that allows placing bets on events that are ongoing at the same time when you are browsing the odds on MBG JOGOS’s website. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play. How to become an Agent? If you are interested to become an Agent of MBG JOGOS, you can reach us through our hotlines 00258-876767183 / 00258-828501060, or send an email to salesmbgjogos@mbgonline.co.mz and our team of professionals will respond to all your queries.